Privacy policy

Preamble

This policy document is intended to set out the Fraser Group of Companies (“Fraser Motorcycles”) policies on its management of personal information as required by the National Privacy Principles (NPP) and in particular NPP

Objective

The objective of this policy document is to set out a statement of the way in which Fraser Motorcycles handles personal information relating to its customers.
This objective is to be achieved by ensuring that Fraser Motorcycles:

1. Only collects necessary information.
2. Informs the customer of the purposes for which the information is collected.
3. Informs the customer as to whom the information is likely to be disclosed.
4. Takes all reasonable steps to ensure that personal information collected, used or disclosed by it is accurate, complete and up to date.
5. Ensures that personal information collected will be protected from misuse, loss and unauthorised access, modification or disclosure.
6. That where personal information is no longer needed for any authorised purpose, it will be destroyed or permanently de-identified.

Fraser Motorcycles are committed to the National Privacy Principles in the following ways:

NPP 1 – Collection
So that Fraser Motorcycles can provide products & services to customers, we may ask for personal details such as name, address, telephone number or email address. Some examples of where Fraser Motorcycles may need these details are for motorcycle sales receipts, service information & for making insurance disclosures on behalf of customers as well as in-store competitions. Privacy law requires us to collect personal information about individual & only individuals if it is reasonable & practical to do so. In all such instances, Fraser will identify themselves s the organisation collecting this information.

NPP 2 – Use & Disclosure
The personal information that we ask for is generally used to provide goods & services to customers – for example, we need customer’s names & addresses & telephone numbers for the recognition & facilitation of a sales contract with them. We also use this information to relate warranty & recall information to the sale. We may also use personal information to provide customers with superior service in advising them of new products & services. Advising customers of product availability & conducting qualitative marketing surveys to improve products & service quality, may also necessitate the use of personal information.
Customers have the right to instruct us not to send information to them other than of the main purpose for which we have collected the information. Customers also have ht right to tell us not to disclose personal information to other organisations other than for the main purpose for which we have collected the information.
Where possible, we try to ensure the disclosure of information to other organisations (for example market researcher & those we have commercial arrangements with) is in a format, which does not personally identify individuals.

NPP 3 & 4 – Data Quality & Security
Fraser Motorcycles is committed to the privacy principle that requires organisations to take reasonable steps to ensure that your personal information records (paper & electronic formats) is accurate, complete & up to date at the time of collection, use & disclosure. Such measures include:
Protecting customer information it holds from misuse & loss & from unauthorised access or disclosure.
Storing the information securely through physical constraints such as keeping the information in a restricted access facility, or technological constraints such as encryption & passwords.
Destroy &/or de-identify personal information that is no longer needed.

NPP 5 & 6 – Openness, Access & Correction
This document acts as the official policy relating to the National Privacy Principles & represents Fraser Motorcycles commitment to the reasonable use & disclosure of personal information. This policy document is available for inspection at all of Fraser Motorcycles places of business. Further, on request by an individual, Fraser Motorcycles will take reasonable steps to let the individual know what information is holds about that person, for what purpose & how it collects, holds, uses & discloses the personal information. The point of contact for accessing this policy document & an individual’s personal information is the policy officer.

NPP 7 – Identifiers
Generally speaking, Fraser Motorcycles will not adopt, use or disclose an identifier that has been assigned by a Commonwealth government agency. A tax file number as assigned to an individual by the Australian Taxation Office is an example of such an identifier.

NPP 8 – Anonymity
Fraser Motorcycles will give individuals the option to interact anonymously whenever it is lawful & practicable to do. As an example, Fraser Motorcycles will ask individuals for their consent to the use of their personal information for the purpose of qualitative marketing surveys in every circumstance where this may be the possible use & disclosure.

NPP9 – Transborder Data Flows
Fraser Motorcycles is committed to ensuring that personal information that is transferred to a recipient in a foreign country is done so with the appropriate protection. The electronic transfer of personal information for the purposes of product warranty & recall delivery is securely transmitted.

NPP 10 – Sensitive Information
Fraser Motorcycles is committed to not collecting sensitive information unless individuals have consented, or it is required by law or in other special circumstances. As an example Fraser Motorcycles may disclose personal information relating to health service provision or for an individuals or the public’s heath & safety.

Fraser Motorcycles have appointed a Privacy Officer who will be responsible for the monitoring & reporting on compliance together with being the main contact point for any concerns or complaints regarding the reasonable use & disclosure of personal information in relation to the Act.

Mobile Terms of Service

Fraser Motorcycles

Last updated: Feb. 9, 2023

The Fraser Motorcycles mobile message service (the "Service") is operated by Fraser Motorcycles (“Fraser Motorcycles”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Fraser Motorcycles’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Fraser Motorcycles through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Fraser Motorcycles. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to Fraser or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Fraser Motorcycles mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to Fraser or email onlinestore@frasermc.com.au.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

Fraser Motorcycles Sydney Pty Limited is a registered member of the NF Importers Pty. Limited Group
ABN 53 000 714 385
PO Box 4305 Homebush, NSW 2140
153-165 Parramatta Road, Concord, NSW 2137
Tel: +61 2 8741 3000 Fax: +61 2 8741 3899