COVID-19 UPDATES

UPDATE AS AT WEDNESDAY 1.04.2020 9:00AM

We are open for business. Recently, due to the media there has been some confusion about what is classified as essential and where you can and can’t go.

We have received the following information from the Motor Traders’ Association of NSW to clear things up;

“The New South Wales State Government released on the evening of the 30th March, 2020 an updated Public Health Order (PHO) being Public Health (COVID – 19 Restrictions on Gathering and Movement) Order 2020

The essence of the new PHO was to state that people “must not, without reasonable excuse, leave a persons’ place of residence”. The PHO goes onto to set out a number of exceptions to this blanket rule.

Members across a range of businesses from Car Dealerships to Smash  and Vehicle Repairs have enquired as to whether customers who will be attending their business will be infringing the new PHO.

Enquiries made today with the New South Wales Ministry of Health clarifies that customers who will be attending the business of our membership do not infringe the PHO and will fall within the exception of leaving your home as outlined in Schedule 1 which permits travelling for the purpose of:

“obtaining food or other goods or services for the personal needs of the household or other household purposes (including for pets) and for vulnerable persons”

Obviously, all existing rules surrounding social distancing and health practices still apply and members should follow those rules closely, in looking after the health and safety of their staff and customers who attend their business.”

If you have any questions or would like to discuss this further, please don’t hesitate to contact your local dealership.

UPDATE AS AT MONDAY 30.03.2020 12:00PM

All our Sales, Service, Parts and Accessories departments are open and operating as normal but with a strict social distancing measures in place.

If you have any questions or would like to discuss this further, please don’t hesitate to contact your local dealership.

UPDATE AS AT WEDNESDAY 25.03.2020 1:00PM

We continue to be guided by our Federal and State Governments as COVID-19 pandemic continues to evolve.

All our Sales, Service, Parts and Accessories departments are open and operating as normal.

Foremost in our minds is how we best protect the health of our Staff and Customers, and we continue to:

Enforce Social distancing; All our dealerships have a large internal floor spaces and we ensure required distances are maintained.

Ensure the highest standards of hygiene, increasing the frequency of cleaning and sanitisation including high-touch areas such as handrails, counters, doorhandles, restrooms, motorcycles and providing complimentary hand sanitiser instore.

 We have also implemented the following options for our customers.

  • We can organise a virtual appointment with any of our Sales teams via videoconference, telephone or email. We can easily discuss your Motorcycle, finance, parts or accessory needs over the phone or by email.
  • We can arrange a personalised demonstration video for customers to showcase any motorcycle in our range using the following options, Facetime, Whatsapp or Skype.
  • Purchase a new motorcycle using an order and delivery service, and we can arrange contactless delivery to your doorstep
  • Offer you finance pre-approval over the phone
  • We can take orders for Parts and Accessories and payment online via email or our website.  Our P&A team is ready to assist in interpreting the required Parts and/or Accessories over the phone or email

If you have any questions or would like to discuss this further, please don’t hesitate to contact your local dealership.

UPDATE AS AT MONDAY 23.03.2020 2:00PM

It’s business as usual for all of our dealerships until we receive further advice from the Australian Government.

As mentioned in our previous statement we are taking extra steps to ensure our stores are clean, hygienic environments for everyone. These precautionary measures include increasing the frequency of cleaning and sanitisation in all our Dealerships including high-touch areas such as handrails, counters, door-handles, restrooms, motorcycles and providing complimentary hand sanitiser instore.

UPDATE AS AT MONDAY 16.03.2020 2:00PM

At Fraser Motorcycles, our greatest priority is the health, safety and well-being of our valued team members, you, our customers and all our suppliers as the global COVID-19 continues to evolve.

Our thoughts are with the hardworking people who have been affected by this unprecedented event, and we would like to express our appreciation to the healthcare workers at home & abroad who are on the front line working to contain the Coronavirus (COVID-19).

We are closely following all the latest advice from the Australian Government, and Fraser Motorcycles operations are continuing as normal.

We are taking extra steps to ensure our stores are clean, hygienic environments for everyone. These precautionary measures include increasing the frequency of cleaning and sanitisation in all our Dealerships including high-touch areas such as handrails, counters, door-handles, restrooms, motorcycles and providing complimentary hand sanitiser instore.

We also adhere to a strict wellness policy ensuring our team is supported with clear health and hygiene protocols, providing them with up to date information, support and advice to stay at home if they are unwell for any reason.

Having been in business since 1955. Fraser Motorcycles remain fully committed to doing what we do best – selling dream motorcycles to our valued customers, supplying parts, apparel and accessories and servicing motorcycles to the highest standards.

We are ready to help you in-store and online.

Thank you to all our loyal customers for your continued support.