Need a little help? Here are our frequently asked questions.
Q: Do you ship overseas?
A: No, we only ship within Australia.
Q: How much do you charge for Shipping?
A. Our shipping charge is variable depending on location as well as order value and is quoted at the checkout for your reference, so please ensure that you understand all order details and charges prior to confirming payment and placing the order. Orders over $199 are eligible for free shipping!
Q: How can I pay?
A: We have a bunch of ways to pay; Paypal, Visa, Mastercard, AMEX, Afterpay and Zip.
Q: Do you sell gift cards online?
A: No, we only sell gift cards in-store. Gift cards sold in store are not valid and can not be used online.
Q: I'm having trouble with part fitments for my motorcycle, can you help push me in the right direction?
A: Yes! Fitment can be a little tricky when shopping online, we are happy to help you with all your fitment needs. Click here to fill out a fitment form.
Q: I can't find the part or size I need, can you order it in?
A: We may be able to! We physically cannot stock everything and sometimes we run out of sizes. If you can't find what you are looking for you can fill in a Part & Accessories Enquiry form or fill out a Contact Us form and one of our team members will get back to you as soon as possible!
Q: Do you sell helmets online?
A: Yes! We now sell helmets through our online store. We take the best care we can sending them out to you by making sure they have a good amount of padding inside the box. Please be mindful when you are selecting the size of helmet, each brand and model of helmet may differ in size and shell shape.
Q: Are all items online available in your physical stores?
A: The stock inventory online is select Fraser Motorcycles stores quantities added together. If you see something online and want to come in store to grab it, please give one of our stores a call so they can confirm they have what you want in stock.
Q: Has my order shipped?
A: As soon as your order has shipped you should receive an email with all your tracking details.
Please note that we do our best to have every item shipped within 1-3 business days of the order being placed. In peak times it can be 3-5 business days but all effort is made to get orders out in a timely manner. Some items may ship from multiple locations, in which case you will receive multiple deliveries.
Please bear in mind we do not operate on weekends or public holidays.
Q: Why isn't my tracking number working?
A: It's okay! Sometimes tracking numbers take up to 24 hours to scan in to the postal companies system. If the tracking number is still showing as invalid after 24 hours please reach out to us by filling out a form, and we'll get back to you asap! Click here to fill out a contact form.
Q: Can I exchange or return my item if it is the wrong size or incorrect part?
A: We understand that finding the perfect fit is not always easy so we are happy to assist you with an exchange provided the below criteria is met.
The item must be returned within 28 days in the condition sold to you; un-used and with all tags attached. Please note that we can not exchange the following; helmets, electrical items, under garments or used/fitted parts.
Click here to fill out the Request a Return form.
Q: What if my item arrives damaged or defective?
A: Let us know straight away! Please reach out to us by filling out a form, and we'll get back to you asap! Click here to fill out a contact form. We will ask for photos so please have them ready.